Effective Date: Monday 7th April 2025

At K.K.S. Sweets, we are committed to safeguarding the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. About Us

K.K.S. Sweets is a UK-based online confectionery retailer, trading exclusively within the United Kingdom. Our website is hosted and powered by Squarespace, which provides the e-commerce infrastructure and payment processing services.

Business Name: K.K.S. Sweets

Website: www.kkssweets.co.uk

Email: info@kkssweets.co.uk

Phone: 01205629089

We act as a "data controller" under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which means we determine the purposes and means of processing your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Information: Full name, email address, phone number (if provided).

  • Contact Information: Billing and delivery addresses.

  • Order & Transaction Data: Products purchased, payment details (handled securely by Squarespace), and order history.

  • Technical Data: IP address, browser type, device identifiers, operating system, and other information gathered via cookies.

  • Usage Data: Interactions with our website, such as page views and browsing behaviours.

We do not knowingly collect data from individuals under the age of 16.

3. How We Collect Your Data

Your data may be collected through:

  • Direct interactions (e.g., placing an order, submitting an enquiry).

  • Automated technologies, including cookies and analytics tools.

  • Third-party integrations via Squarespace and our delivery partners.

4. How We Use Your Personal Data

We process your personal data for the following lawful purposes:

  • To process and fulfil orders you place through our website.

  • To manage payments and refunds, facilitated securely via Squarespace.

  • To communicate with you, including order confirmations and customer service responses.

  • To comply with legal obligations, such as tax and accounting requirements.

  • To monitor and improve our website performance and user experience.

We do not use your data for unsolicited marketing or sell your personal data to third parties.

5. Sharing Your Information

Your personal data may be shared with trusted third parties, including:

  • Squarespace, our e-commerce platform and payment processor.

  • Courier and logistics providers, for delivery of your order.

  • Regulatory and legal authorities, where required by applicable law.

All third parties are bound by contractual obligations to process your personal data in accordance with the UK GDPR.

6. Data Security

We take data protection seriously and have implemented appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or loss of your data, including:

  • SSL (Secure Sockets Layer) encryption

  • Secure hosting and payment infrastructure provided by Squarespace

  • Access controls and data minimisation practices

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security of information transmitted over the internet.

7. Your Rights

As a data subject under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, where appropriate

  • Object to or restrict certain forms of data processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@kkssweets.co.uk.

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyse traffic and usage patterns

  • Enhance user experience

You can manage cookie preferences via your browser settings. For more information, please refer to our [Cookie Policy] (available upon request or on our website).

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, and regulatory requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. Updates will be posted on our website with the effective date. Continued use of our services following any changes indicates acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: info@kkssweets.co.uk

Phone: 01205629089

Website: www.kkssweets.co.uk