Last Updated: Monday 7th April 2025

Welcome to K.K.S. Sweets. By accessing our website or purchasing any products from our online store, you agree to be bound by the following Terms and Conditions. Please ensure you read them carefully before proceeding with any transaction.

1. Introduction

1.1 K.K.S. Sweets ("we", "us", "our") operates as an online confectionery retailer within the United Kingdom. Our website, www.kkssweets.co.uk, offers a selection of sweets, snacks, and other food products for purchase.
1.2 By using this website or placing an order, you agree to be legally bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

2. Products and Availability

2.1 All products are subject to availability. We reserve the right to discontinue or modify any item without prior notice.
2.2 We make every effort to ensure that product descriptions, imagery, and prices are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and to cancel any order affected by such errors.

3. Ordering and Payment

3.1 When placing an order, you are making an offer to purchase products subject to these Terms and Conditions. Orders are subject to acceptance and availability.
3.2 You must provide accurate and complete details when placing an order. We are not liable for any delays or losses arising from incorrect information supplied by you.
3.3 Payment is required at the point of purchase. We accept major debit and credit cards, as well as any other payment methods advertised on our site.

4. Shipping and Delivery

4.1 We currently deliver within the United Kingdom only. Delivery costs and estimated timeframes are shown during the checkout process.
4.2 Whilst we aim to dispatch orders promptly, we are not responsible for delays caused by courier services, adverse weather conditions, or other events beyond our control.
4.3 It is your responsibility to ensure the delivery address provided is accurate. Additional charges may apply for redelivery in the event of incorrect or incomplete address details.

4.4  Free shipping is valid for one order per household/address only. If multiple orders are placed using the same address to exploit the free shipping promotion, we reserve the right to cancel all associated orders without issuing a refund. This policy is strictly enforced to maintain fairness and prevent abuse of promotional offers.

5. Returns and Refunds

5.1 Due to the perishable nature of our products, we do not accept returns or exchanges unless an item is defective, damaged, or incorrect.
5.2 In such cases, you must contact us within 2 calendar days of receipt, providing clear photographic evidence and order details.
5.3 Refunds or replacements will be issued at our discretion. For further assistance, please contact our customer support team.

6. Allergen Advice

6.1 Our products may contain, or be produced in environments that handle, common allergens including but not limited to: milk, eggs, gluten (wheat), nuts, peanuts, soya, and sulphites.
6.2 While we take reasonable steps to prevent cross-contamination, we cannot guarantee the absence of trace allergens.
6.3 It is the customer’s responsibility to review all ingredients and allergen information prior to purchase. If in doubt, please contact us directly.
6.4 We accept no liability for any allergic reactions, intolerances, or health-related issues arising from the consumption of our products.

7. Mystery Pack Disclaimer

7.1 Our Mystery Packs contain a random selection of sweets, snacks, and/or confectionery items, and are pre-packed without customisation.
7.2 Due to the nature of these packs, we are unable to guarantee the exclusion of specific ingredients or allergens.
7.3 Products included may contain, or have been made in environments handling: milk, eggs, gluten, soya, peanuts, tree nuts, and other allergens.
7.4 By purchasing a Mystery Pack, you acknowledge and accept that K.K.S. Sweets cannot be held liable for any allergic reactions, intolerances, or adverse effects related to the contents.
7.5 If you or any recipient has known allergies or dietary restrictions, we strongly advise against purchasing Mystery Packs.

8. Customer Responsibilities

8.1 You agree to use our website and services in accordance with all applicable UK laws and regulations.
8.2 You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.

9. Privacy and Data Protection

9.1 We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.
9.2 Please refer to our [Privacy Policy] for full details on how your information is collected, stored, and processed.
9.3 By using our website, you consent to our use of your data as outlined in the Privacy Policy.

10. Intellectual Property

10.1 All content on this website, including but not limited to text, graphics, logos, and product images, is the property of K.K.S. Sweets or our content suppliers.
10.2 Unauthorised use, reproduction, or distribution of any materials from this website is strictly prohibited without our prior written consent.

11. Limitation of Liability

11.1 We shall not be liable for any indirect, incidental, special, or consequential losses resulting from the use or inability to use our website or products.
11.2 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be legally excluded under UK law.

12. Amendments to Terms

12.1 We reserve the right to update or revise these Terms and Conditions at any time. The latest version will always be available on our website.
12.2 Continued use of our site following any updates constitutes your acceptance of the revised terms.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions are governed by the laws of England and Wales.
13.2 Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Details

For any queries regarding our Terms and Conditions or your order, please contact us at:

Email: info@kkssweets.co.uk

Phone: 01205629089

Business Name: K.K.S. Sweets

Thank you for choosing K.K.S. Sweets. We appreciate your custom and hope you enjoy your order!