Last Updated: Monday 7th April 2025

Welcome to K.K.S. Sweets
By accessing our website or purchasing any products from our online store, you agree to be bound by the following Terms and Conditions. Please ensure you read them carefully before proceeding with any transaction.

1. Introduction

1.1 K.K.S. Sweets ("we", "us", "our") operates as an online confectionery retailer within the United Kingdom. Our website, www.kkssweets.co.uk, offers a selection of sweets, snacks, and other food products for purchase.

1.2 By using this website or placing an order, you agree to be legally bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

2. Products and Availability

2.1 All products are subject to availability. We reserve the right to discontinue or modify any item without prior notice.

2.2 We make every effort to ensure that product descriptions, imagery, and prices are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and to cancel any order affected by such errors.

3. Ordering and Payment

3.1 When placing an order, you are making an offer to purchase products subject to these Terms and Conditions. Orders are subject to acceptance and availability.

3.2 You must provide accurate and complete details when placing an order. We are not liable for any delays or losses arising from incorrect information supplied by you.

3.3 Payment is required at the point of purchase. We accept major debit and credit cards, as well as any other payment methods advertised on our site.

3.4 All orders are subject to a minimum quantity of sweets as specified at the time of purchase. If the minimum is not met, we reserve the right to fulfill the shortfall with a random assortment of sweets.

3.5 If we must make up an order using random sweets, we will make reasonable efforts to maintain variety and quality. However, specific preferences or exclusions cannot be guaranteed unless agreed in writing beforehand.

3.6 We cannot be held responsible for any allergic reactions or intolerances caused by the consumption of our products. It is the customer's responsibility to ensure products are suitable for consumption.

3.7 While we aim to provide accurate allergen and ingredient information upon request, we cannot guarantee our products are free from common allergens including, but not limited to, nuts, dairy, gluten, soy, and eggs. Cross-contamination may occur during production or handling.

3.8 We are not liable for any direct, indirect, or consequential loss, damage, or injury arising from the use or consumption of our products, including allergic reactions or unmet taste preferences.

3.9 By placing an order, the customer confirms they understand and accept the terms above, including risks regarding allergens and potential product substitutions.

4. Shipping and Delivery

4.1 We currently deliver within the United Kingdom only. Delivery costs and estimated timeframes are shown at checkout.

4.2 While we aim to dispatch orders promptly, we are not responsible for delays caused by couriers, weather, or events beyond our control.

4.3 It is your responsibility to ensure the delivery address provided is correct. Additional charges may apply for redelivery due to incorrect details.

4.4 Free shipping is valid for one order per household/address. Multiple orders to the same address attempting to exploit this promotion will be cancelled without refund. This policy is strictly enforced.

5. Returns and Refunds

5.1 Due to the perishable nature of our products, we do not accept returns or exchanges unless an item is defective, damaged, or incorrect.

5.2 In such cases, contact us within 2 calendar days of receipt with photographic evidence and order details.

5.3 Refunds or replacements will be issued at our discretion. For assistance, please contact our support team.

6. Allergen Advice

6.1 Our products may contain, or be made in environments that handle: milk, eggs, gluten (wheat), nuts, peanuts, soya, and sulphites.

6.2 While we take steps to prevent cross-contamination, we cannot guarantee the absence of trace allergens.

6.3 It is the customer's responsibility to review all allergen and ingredient information before purchase.

6.4 We accept no liability for allergic reactions, intolerances, or health-related issues from our products.

7. Mystery Pack Disclaimer

7.1 Mystery Packs contain a random selection of sweets, snacks, and/or confectionery items and are pre-packed without customisation.

7.2 We cannot guarantee exclusion of specific ingredients or allergens.

7.3 Contents may contain or be produced in environments handling milk, eggs, gluten, soya, peanuts, and tree nuts.

7.4 By purchasing, you acknowledge and accept that we cannot be held liable for adverse effects related to contents.

7.5 If you or recipients have known allergies or dietary restrictions, we strongly advise against purchasing Mystery Packs.

8. Customer Responsibilities

8.1 You agree to use our website and services in compliance with all applicable UK laws.

8.2 You are responsible for keeping your account credentials confidential and for all activity under your account.

9. Privacy and Data Protection

9.1 We are committed to protecting your data in accordance with the UK GDPR and Data Protection Act 2018.

9.2 Please refer to our [Privacy Policy] for full details on how your data is collected, stored, and processed.

9.3 By using our site, you consent to our use of your data as outlined in the Privacy Policy.

10. Intellectual Property

10.1 All content on this site, including text, graphics, logos, and images, is the property of K.K.S. Sweets or our content suppliers.

10.2 Any unauthorised use, reproduction, or distribution is prohibited without our written consent.

11. Limitation of Liability

11.1 We are not liable for indirect, incidental, special, or consequential losses from use or inability to use our website or products.

11.2 Nothing in these Terms limits or excludes our liability for death, personal injury due to negligence, fraud, or any liability not legally excludable.

12. Amendments to Terms

12.1 We reserve the right to update these Terms at any time. The latest version will always be on our website.

12.2 Continued use of the site after updates constitutes your acceptance of the revised terms.

13. Governing Law and Jurisdiction

13.1 These Terms are governed by the laws of England and Wales.

13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Details

For any questions regarding these Terms or your order, please contact us:

Email: info@kkssweets.co.uk
Phone: 01205 629089
Business Name: K.K.S. Sweets

Thank you for choosing K.K.S. Sweets. We appreciate your custom and hope you enjoy your order.